Before you dial
This call has one job: turn his relayed yes into a slot on the calendar. You are not selling today. You are returning a message and offering a scheduler.
He told the caller Friday is a GOOD day — he is driving and cannot run away. This was his idea.
Worst realistic case: a bad time. That has already happened 90 times this week by proxy and cost nothing. Breathe once. Dial.
Dial — what happened?
Catch these while talking: January said out loud · the support story in his words · his email · a day and time.